Shipping policy

Estimated Shipping Times

At KK Jewelry Co, we're committed to delivering your custom jewelry with the utmost care and precision. Please note that our shipping process involves two essential stages: production and shipping.

Production Times

The production of non-custom jewelry may take 1-3 weeks. While custom jewelry may take approximately 3-6 weeks. Our skilled jewelers meticulously craft each piece to ensure it meets our high-quality standards.

During Holiday/Peak Season, Production times may be extended. Please check banner website for any discrepancies. 

Shipping Times (Post production)

Once your custom jewelry is crafted, it will be shipped to your location. Shipping times may vary depending on your location:

  • Domestic Shipping (within [Country]): 2-7 business days
  • International Shipping: 7-30 business days

Please be aware that these are estimated shipping times, and actual delivery may take longer due to factors beyond our control, such as customs processing or unexpected delays.

Total Delivery Time

To calculate the total delivery time, please add the production time to the estimated shipping time. For example, if production takes 4 weeks and shipping takes 10 days, the total delivery time is approximately 4 weeks and 10 days.

Tracking Your Order

Once your order has been shipped (not until after production), you will receive a shipping confirmation email with tracking information. You can use this information to track your order's journey to your doorstep.

Delays and Unforeseen Circumstances

While we strive to meet our estimated shipping times, unforeseen circumstances such as customs delays, natural disasters, or public holidays may impact delivery times. We appreciate your understanding in such situations.

Questions or Concerns

If you have any questions or concerns regarding your order or our shipping policy, please reach out to our customer service team at kkjewelrymgmt@gmail.com.

Thank you for choosing Koya Kollection. We appreciate your patience as we work to deliver beautifully crafted jewelry to you!